We are not responsible for any loss, delay or cancellation of your flight ticket, tour or accommodation booking made for your trip to Vietnam in case your visa application or entry is declined or in case we are unable to send it to you on time as promised. In this case, we will refund you the full amount paid to us.

Normally, it takes 2 working days to process an approval letter (for normal nationalities), 4 working days to process an evisa (for normal nationalities with standard process), however, there are also exceptions, delay due to unforeseen problems. We strongly recommend that you apply for a visa at least 1-2 weeks in advance of the travel date to avoid any potential issues.

Normally, it takes around 15-20 minutes to get the visa stamped at Vietnam airport upon arrival, however, sometimes it may take longer than expected due to the large number of arrivals. The circumstances are unavoidable and we should not be held responsible for any loss incurred.

Applicant is responsible for checking accurate information on approval letter, evisa. In case of mistakes, applicants are required to contact the us immediately for correction. Otherwise, applicant is fully responsible for the mistakes. If the errors are made on our part, we will process the letter of approval, evisa for free, and if it is on the applicants’ part, the applicants must pay the full fee to obtain a new letter of approval, evisa. So. it is recommended that applicants check the approval letter, evisa carefully before the trip. We are not responsible for any delay/loss caused by the incorrect information on the approval letter, evisa in any circumstances.

We reserve the rights to refuse any new visa requests or the visa requests which are already made on our website and in such cases, full refund will be granted. Even when your visa application is approved, there is still chance of being denied at Vietnam airport (Most likely, you had problems with your past entries, did not follow the immigration rules or overstay your visa). In such cases, we will make full refund for the fee that you pay for the approval letter, evisa.

This website is NOT affiliated with the government and therefore, the information provided is subject to change without prior notice. We strive to maintain the accuracy and timeliness of the information presented; however, we cannot guarantee that all information is completely up-to-date or accurate at all times. We shall not be held responsible for any loss or damage caused as a result of relying on incorrect or incomplete information provided on this website.

The estimated visa delivery time provided is for reference purposes only and is subject to various factors beyond our control, including but not limited to processing times by the relevant immigration authorities. While we strive to provide accurate estimates, we cannot guarantee the exact delivery time of your visa. Delays may occur due to unforeseen circumstances or additional document requirements. We recommend applying for your visa well in advance to allow for any potential delays and to ensure a smooth travel experience. We are not liable for any inconvenience, loss, or expenses incurred as a result of any delays in the visa delivery process.

Please note that possessing a valid visa DOES NOT guarantee entry into Vietnam, as the final decision lies solely with the immigration authorities upon arrival. We disclaim any further responsibility or liability for additional costs, losses, or inconveniences that may arise from such a situation.