Frequently Asked Questions!

• Is your estimated processing time 100% guaranteed?

  Yes, the estimated processing time is 100% guaranteed only for URGENT OPTION. While we strive to provide accurate processing time estimates, factors beyond our control, such as unforeseen circumstances or changes in regulations, can occasionally lead to variations in processing times. We do our best to minimize any delays and keep you informed throughout the process.

• I just submitted my E-Visa application on the official website. Is it possible to expedite the process right away?

  Yes. It is possible

• What are the common reasons for a Vietnam visa application to be rejected?

  Some of the common reasons include:

  • -Incomplete or incorrect information on the visa application form (Name does not match ICAO line).
  • -Failure to meet the entry requirements for Vietnam, such as having a valid passport or not providing with correct passport sized photos and passport data page.
  • -Violating Vietnam's immigration laws during a previous visit.

• Can I apply for E-Visa while I am in Vietnam?

  E-Visa are issued to foreigners who wish to enter Vietnam (not applicable to foreigners currently residing in Vietnam). Therefore, after departing and exiting Vietnam, you may request an E-Visa.

• How do I receive my visa?

  A colored scanned copy of the visa will be sent to you by email in PDF format, so please make sure that you have provided us with the correct email address.

• Do children travelling with parents need visa?

  Visa rules and fees for children should follow the same procedure as adults if they have their own passports.

• What happens if I arrive in Vietnam without a visa?

  If you are not entitled to Vietnam visa exemption, and have no visa issued in time, you cannot board the flight to Vietnam. In this case, immediately drop us a message to see if we can help you get the visa in time.

• How safe are my credit card details?

  For secure online payment, we use Secure Socket Layers (SSL) to keep your credit card details safe. In no cases will your debit/credit card details be transmitted unencrypted over the internet.